Frequently Asked Questions
Find answers to common questions about shopping at TheGrabEasy
What is Cash on Delivery (COD)?
Cash on Delivery means you can pay for your order in cash when it's delivered to your doorstep. You don't need to pay online - just place your order and pay the delivery person when you receive your package.
How long does delivery take?
We typically deliver orders within 5-7 business days across India. The exact delivery time depends on your location. You'll receive tracking information once your order is shipped.
Is there a minimum order value for COD?
No, there's no minimum order value for Cash on Delivery. However, we offer free shipping on orders above ₹499.
What areas do you deliver to?
We deliver across India! During checkout, you can enter your pincode to confirm if COD is available in your area.
Can I return a product if I'm not satisfied?
Yes! We offer a 7-day return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund. Please ensure the product is unused and in original packaging.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your order on our website or the courier's website.
Are the products genuine?
Absolutely! We source all our products from verified suppliers and conduct quality checks before shipping. We stand behind the authenticity and quality of every product we sell.
What payment methods do you accept?
We accept Cash on Delivery (COD), UPI, credit/debit cards, net banking, and digital wallets. Choose the payment method that's most convenient for you during checkout.
How do I contact customer support?
You can reach our customer support team via email at support@thegrabeasy.in or call us at +91 XXXXX XXXXX. We're available 24/7 to assist you with any questions or concerns.
Do you charge for COD orders?
COD is completely free! There are no extra charges for choosing Cash on Delivery as your payment method.
Still have questions?
Can't find the answer you're looking for? Our customer support team is here to help.
Contact Support